Application Management
Application Management Services
Every solution, packaged or custom developed, requires support and continual development after system is launched in production. Application Management is a set of IT services and initiatives that support your everyday service requirements, as well as your longer-term
application development strategy.
Qube offering
Our AM offering include detailed routines and processes for both telephone support and error handling, and change management.
The collaboration between Customer and Qube is clearly defined in the terms of roles and responsibilities within each routine/process description.
Our fixed Application Management offering consists of following services:
| Application management |
Ongoing planning and coordination of activities, resources and time schedules for all activities together with Customer’s representatives for the Business side and IT Operations Assistance in demand investigations and solution specifications. |
| 1st line support |
1st line English and/or Swedish speaking support, available through phone, fax and/or email. Responsible for logging errands, reporting back status to users according to defined routines and processes, via phone and/or e-mail. |
| 2nd line support | 2nd line English speaking support for error investigation and error handling/fix support. |
| Proactive maintenance and operations stability |
Proactive maintenance to secure performance and general availability to the system according to agreed upon check list and frequency Ongoing evaluation of check list and frequency |
Development Services
In addition to regular AM services Qube can offer the following services on a time and materials basis.
